John,

Glad that you had a good time. Many thanks for the kind words!!

TG Jeff

Hi Shanahan,

I just sent an email to your personal email address. If it didn\'t get through for any reason, please let me know at jeff@thorograph.com and I\'ll resend it to you.

Best,

TG Jeff

Mr. P,

Great to hear that the Del Mar team treated you as they promised. Hopefully this will be a benefit that many of our TGPS players will continue to enjoy, as they are at Saratoga.

Continued luck during the summer!

-TG Jeff

Mr. P,

I have passed on your kind words to the NYB Key Account Desk team. They\'ll really appreciate it, and are busting their butts at SAR to support TGPS players.

Thanks for passing this along!

TG Jeff

A number of you have requested additional NYRA Bets ROI and betting summary information. They listened and have rolled out the first phase, more to follow. To check it out, go to My Account/ROI Tracker.


TG Jeff

All of the interim log in issues which some of you experienced yesterday have been resolved, and all systems are functioning smoothly.

We apologize for any difficulties that you may have encountered during the afternoon.

TG Jeff

Hi Niall,

There have been a great number of accounts that have been flagged as TGPS account after the players contacted the NYRA Bets Key Account Desk, and there are plans to broaden the program quickly as we work with NYB to develop more player-centric benefits. What\'s been rolled out so far is simply the first step.

I\'ve reached out to you via personal email to hear more about your specific situation, but would encourage anyone else with questions to contact the Key Account Desk as follows:

The NYRA Bets Key Account Desk
Email:          thorograph@nyrabets.com
VIP Direct Line:     855-NYRA123 (855-697-2123)
Hours of Operation:    Tuesday-Sunday 9:30AM- 5:30 PM ET

Thanks,

TG Jeff

Deadrock,

That won\'t be necessary. If you care to email me with your name or log in, I can see if you\'ve been correctly flagged as a TGPS player.

Please send to my TG email: jeff@thorograph.com. If for some reason there was an issue, we\'ll get it resolved for you tomorrow.

Thanks,

TG Jeff

All,

We\'ve uncovered a few issues with NYRA Bets Key Account Desk not getting emails correctly, which had to do with some outages they they experienced at Belmont. Please give it another try; they really are doing their best to respond quickly and work creatively to find solutions for sign up, funding, rebate, and concierge questions.

Apologize for some of the deflected emails, we believe that they\'ll all get through now. For the record, I am cc\'d on all incoming emails sent to the KAD, and I\'ll be working with them to ensure that all of our guys are given the personalized attention they has been promised.

Again, their contact info:


Email:              thorograph@nyrabets.com
VIP Direct Line:    855-NYRA123 (855-697-2123)
Hours of Operation: TU-SUN 9:30 AM - 5:30 PM ET

Thanks,

TG Jeff

Thanks P Dub.
There are a number of significant changes already in the works pertaining to ROI and wagering reporting, and some bet building enhancements.

Appreciate the input.

TG Jeff

P-Dub,

Easiest thing to do is to go to thorograph.com, log on, and then click on the TGPS banner in the center of the page. You can then sign up via the blue SIGN UP button in the upper right of the page. Your TG account and NYRA Bets accounts are linked when you sign up in this manner, and you\'ll automatically get all of your benefits.

TG Jeff

Jerry,

Sorry SC residents are not accepted at this time. Please check back, as the list of \'green\' states is expanding frequently.

Thanks,

TG Jeff

Jim,

The most accurate approach is to go to the (blue button) SIGN UP form and then enter any state that you wish. If a state is not currently accepted, it will tell you immediately (for example, Hawaii, Georgia, etc.) with a red error message. Otherwise, you are good to go.

This list of accepted states (over 30) is expanding pretty frequently, so we encourage players to check back if your home state is currently not on the list.

Thanks,

TG Jeff

Sadly, no Jersey at this time.

Yes in California, for sure. Great response from our Californians already.