JB
The opportunity to see previous days TG charts is a wonderful tool. Printing them out enabled us to really study at our leisure. This in turn improved our handicapping and doing so we buy more of your product. What is the reason you disabled the printing? It all but eliminates the usefulness of reviewing the charts. I hope you will reconsider and go back to allowing us to print.
Stevielips
Yes I know what you mean, I go threw them and print out pattern\'s that I like and that I might need to keep a wacth on and file them away.
We made the change so the data couldn\'t be stored.
JB
Thanks for your response but I am not sure I understand. I have no problem saving the PDF files to my desk top or other folder and viewing them later, I Just can not print them. What is the objection of allowing us to print them so we can study them later.
Stevielips
Yes, you can download the file. But
you can\'t manipulate data elements nor can you save hardcopy.
Wow! Eliminating the printing of the Red Room sheets dramatically reduces the usefulness of this feature. I practically learned how to use the TG sheets by printing out the days card, handicapping the races and then watching the race replays I had recorded. This learning process would be nearly impossible, or extremely difficult, having to do it completely on screen. I will also not be practicing any new handicapping methodologies and will probably slowly use the sheets less and less.
It\'s a real shame that you have gone to this new policy likely because you\'ve had a few users try to somehow manipulate the system. This is a classic case of penalize many because of the wrongs of a few.
I hope you reconsider the no printing policy on the red room sheets. I don\'t understand how it can help your business more than it will hurt your customers.
You might as well re-merge back to Ragozin and be done with it all.
You once had a good thing going here; let\'s bring it back.
Post Edited (01-07-04 20:15)
Jerry,
I can understand the \"no printing\" deal, but it sure would be nice to be able to bookmark races in the full card download as it saves bunches of time when trying to jump from race to race. It would also be nice to be able to delete scratched horses to reduce file size and simplify handicapping.
dehere wrote:
it sure would
> be nice to be able to bookmark races in the full card download
> as it saves bunches of time when trying to jump from race to
> race. It would also be nice to be able to delete scratched
> horses to reduce file size and simplify handicapping.
>
>
We\'re studying the possibilities of revamping the way we produce sheets in the office. If we change, the bookmark idea would be possible.
Even though removing the scratches also would be \"possible\", we\'d have to re-process every single product we sell. Obviously, it would be a nice thing to do, but it\'s just not practical.
I still don\'t understand the no printing function. If you understand what they are trying to prevent with this, please explain it to me.
Thanks.
We are doing it to keep the data from being downloaded, manipulated, and converted into a data base. As a side effect, this keeps the data from being printable, which may or may not be avoidable, or from our point of view desirable.
Do you have an account and buy our data? Paul says that as far as he can tell no one who has complained about this is a customer.
Nicely,
how about tg simply setting bookmarks in the files before applying the security functions? shouldn\'t take too long and would be of immense help when playing multiple cards on the same day.
dehere wrote:
> Nicely,
>
> how about tg simply setting bookmarks in the files before
> applying the security functions? shouldn\'t take too long and
> would be of immense help when playing multiple cards on the
> same day.
Understood.
However, it\'s not as simple a procedure as it sounds and adding bookmarks has nothing to do with the security functions.
As I wrote previously, we\'re working on revamping our back-end procedures. Once we\'re settled, we can work on adding features such as this.
Post Edited (01-09-04 02:51)
tgjb, I do have an account with you and have in the past ordered your products. I also have bought your sheets on big racing days. I recently decided i would make a more concerted effort to learn to read the sheets rather than purchase the analysis. I really appreciated the free products over the holidays however the inability to print out of the redboard room makes it nearly impossible to do the work neccessary to become competent analyzing your data. I simply can\'t sit at a computer screen for long periods of time but can bring printable sheets with me to look at during free moments during the day. I hope something can be done in the future.
Now what kind of attitude is that? First, I thought the Red Board Room was more of a training tool than anything else, so it shouldn\'t matter if I am a customer or not. Second, it really should be geared towards people who are not already customers and give them a way to learn the product before they buy it (which you can do with the Sheets).
But, for the record, I am an occasional user of TG and I\'ve also been slowly trying to convert a fanatical Sheets user over to your product.