In the past week or so, several customers have inquired about downloading issues with iPads/iPhones. Apparently, recent updates have changed the appearance and functionality of downloads in Safari. (Downloading an alternate browser is never a bad idea, too)
We are researching back-end issues on our site, but for the moment, the issues may be resolved by following the instructions below.
Following are two links that cover iPads and iPhones.
https://appletoolbox.com/new-safari-download-manager-feature-in-ios-13-will-make-you-more-productive/
https://www.imore.com/how-manage-downloads-safari-ipad